Articles and Presentations

Lucid IT is called on to present in various forums and to write articles for publications such as the ITSMF bulletin.  Recent examples are presented for you to read and download from this page.

The Value of Cloud Computing to ITSM

This presentation was delivered at the annual itSMF Conference in Melbourne in August 2010.

"The Value of Cloud Computing to ITSM" will survey key examples of cloud computing services that can support ITSM processes. Many of these services are cheap or "free", have high availability and scalability and can deliver rapid deployment of capability.

Presented by Patrick Keogh, Principal Consultant Lucid IT

Green IT - Lean, Green and ITSM in Between

This presentation was delivered at the annual itSMF Conference in Melbourne in August 2010.

"Lean, Green and ITSM in Between" explores the current state of play for Lean and Green IT. Current challenges are business expectations are explored, while an integrated approach is suggested for implementation.

By David Favelle, Consulting Director Lucid IT & UXC

Integration: The next frontier in Best Practice

This presentation was delivered at the APMG Showcase in August 2010.

It explains the relationships of frameworks and standards in today's current landscape and covers the following topics and questions - Convergence and Integration, What does the target IT management capability look like for your organisation? Seeing your IT management capability as a system,Some of the tools you might wield, and Choosing the right next steps
By David Favelle, Consulting Director Lucid IT & UXC

Green IT and Sustainability In Best Practices Frameworks

This presentation was delivered at the APMG Showcase in August 2010.

It explores how you can weave Green IT & Sustainability into your management frameworks. It answers the questions - what is Green IT and Sustainability? Why is it important to our stakeholders? How does it relate to the OGC (and other…) frameworks? What is the best framework to deliver on the sustainability challenge?

By David Favelle, Consulting Director Lucid IT & UXC

P3M3 Joining The Dots With Other Frameworks

This presentation was delivered at the APMG Showcase in August 2010.

It answers the questions - What is P3M3? What is the value of a maturity assessment? What is P3MR? What does a P3M3 assessment look at? What recommendations did Gershon actually make? And how does Lucid IT use P3M3?

By David Favelle and Lynn Nortje

Extracting Value from your ITSM Capability and Building More

Many industry pundits and skeptics suggested that ITIL was a fad, another “TQM” or “ISO 9000” that would run its race to be replaced by something hipper after the lipgloss wore off.  However with the ITIL implementation and training numbers continuing to grow and ITSMF chapters becoming ubiquitous across the IT landscape, it is clear that ITIL is here to stay. 

What is giving ITIL its “legs” and how can IT organisations continue to extract and build value from the ITSM capability?  In this presentation David Favelle will present strategies for demonstrating ITSM value, revitilising and re-aligning your ITSM capability with business goals.  He will cover implications of emerging trends such as Cloud computing and virtualisation and how these relate to the ITSM capability.  He will also give insights into possible next steps on your ITSM and IT governance maturity path.

By David Favelle, Consulting Director, Lucid IT & UXC Consulting Services

Our Holistic View on Integration

This document contains a diagram of Business Integrated IT Management & Governance and IT Management Process Framework

By David Favelle, Consulting Director, Lucid IT & UXC Consulting Services

ITIL Is Not Enough

This was presented during the itSMF Australia 2009 Conference.

ITIL, PRINCE2®, MSP™, Project Portfolio Management, COBIT, VALIT, ISO 20000, TOGAF..... the list goes on. The question arises as to which of these should I use? Isn’t ITIL enough?

By Paul Donald, Principal Consultant, Lucid IT

Knowledge Management in a Service Organisation

This was presented during the itSMF Australia 2009 Conference. A case study on the process by which Lucid IT manages the company Intellectual Property.

By Patrick Keogh, Principal Consultant, Lucid IT

The Dangers of Good Process

We ITIL practitioners know a ‘good’ process when we see one; a good process is simple, intuitive and creates predictable outcomes, it is measureable, owned, reviewed and improved.  In CMMi we talk about a mature process as being documented, controlled, linked to strategic processes, business aligned and proactively and continuously improved with the nirvana being an optimized process.

Processes are a part of working in business and technology, processes are good things, but two recent events have made me realise that processes have a dark side; processes can be a dangerous thing.

By Claire Bourke, Director, Lucid IT

PRINCE2®: 2009 – What Is It, and Do I Need It?

PRINCE2® shares its origins with ITIL and as practitioners of ITIL we use PRINCE2® as a project management methodology to implement IT Service Management programs.  In line with changing business needs and continuous improvement, as with ITIL in May 2007, the PRINCE2® body of knowledge is also being refreshed.

By David Schrapel, Principal Consultant, Lucid IT

Goldilocks Governance “Not too hot, Not too cold–but just right”

This one hour presentation, at the itSMF NZ 2009 conference, covered the interactions between Governance and Management, in particular IT Service Management, and how business decision rights can be embodied in IT management processes to create a holistic model based on best practices.

Financial Management of IT Services

In keeping with the theme of the itSMF NZ 2009 Conference (COOKING WITH ITSM; Cost-effective recipes for success)  Ralph Gray used the analogy of a restaurant managing its costs and pricing its services, and explored the often-misunderstood process of Financial Management.

This not a process that you can leave to your accountants – each IT manager has a responsibility to manage their own costs.

Key elements covered included
• The cost model (you’ll taste a sample that you can start using)
• IT financial policy
• Interfacing with the Finance Branch
• Charge out – benefits and methods

This session was specifically aimed at internal service providers and drew on Ralph’s practical experience in managing large budgets in an IT organisation with a charge-out policy.

The Challenges of Continual Service Improvement

In a half-day workshop format, Ralph Gray explored the challenges of implementing continual service improvement in an organisation.

The workshop explored five separate aspects of CSI, including issue management and record-keeping, the role of metrics and interfaces with processes such as SLM, problem management, assurance and process governance.

The Death Star-An ITIL Case Study

This case study looks at the possible outcome of the “Death Star” in Star Wars if ITIL had been adopted prior to the project. By Annamarie Boddy, Senior Consultant, Lucid IT

That Other Change Management

This article (published in the Summer 2008 Issue of the itSMF Australia BULLETIN) discusses the challenges facing any organisational change initiative; and presents 10 points for effectively managing the human element of a change program. By Susie Farquhar, Senior Consultant, Lucid IT

Managing the Service Lifecycle

To be effective, IT must excel in management practices and controls across the full lifecycle of an IT Service. This article was presented at the 2007 itSMF national conference and explores the concept of ‘cradle to grave’ Service Management and provide a compelling case as to why CIO’s and IT Management must consider this approach.

ITIL v3 - Extracting value from the service lifecycle

ITIL V3: Where is the value?

This whitepaper contains Lucid IT's considered opinion on the value of ITIL V3, following official review of the books, and in-depth analysis.

ITIL V3 Breakfast Briefing

This presentation introduces the 5 phases of the Service Lifecycle, the content of each phase, and the impacts and challenges.

SLM: How SLAs should work

This presentation explains what SLM needs to work, service measures and KPIs. By Annamarie Boddy, Senior Consultant, Lucid IT

Whitepaper: Integrating Build and Run

This whitepaper describes how to integrate Build and Run to optimise IT Governance and Performance. By David Favelle, Principal Consultant

Using ITIL and PRINCE2® to establish IT Governance

This is the presentation made at the ISACA Annual Conference in Perth in October 2006. By Simon Dorst, Principal Consultant

Pragmatic Service Management

This is the presentation made at the ITSMF 2006 national conference, and the accompanying abstract. By Claire Bourke, Principal Consultant, Lucid IT

IT Governance though IT Service Management

This is the presentation made at the ITSMF 2006 national conference.  By David Favelle, Principal Consultant

Phoenix Syndrome

This is the presentation made at PMOZ, and the accompanying white paper.  By Deb Smith, Senior Consultant, Lucid IT 

PRINCE2® to you too!

This is the presentation made at PMOZ 2006.  By Harold Petersen, Principal Consultant, Lucid IT 

How to change Change

Paper about successfully applying the theory of ITIL's Change Management to a complex and dynamic environment - with real results! By Simon Dorst, Principal Consultant, Lucid IT

Anyone Home?

This article gives insight into how to implement "common Sense" into your IT department.  It appeared in the Winter 2006 ITSMF bulletin.

ITIL and the Seven Dwarves

ITIL is no "fairy story".  In this light-hearted tale, Harold Petersen explores some of the perceptions and myths around ITIL. 

ITIL Briefing Presentation

This is an example of the types of briefings we do for senior managers.  Please contact us if you have some executives who need an overview on ITIL benefits and implementation issues.

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