Articles and Presentations

Lucid IT is called on to present in various forums and to write articles for publications such as the ITSMF bulletin.  Recent examples are presented for you to read and download from this page.

That Other Change Management

This article (published in the Summer 2008 Issue of the itSMF Australia BULLETIN) discusses the challenges facing any organisational change initiative; and presents 10 points for effectively managing the human element of a change program.

Managing the Service Lifecycle

To be effective, IT must excel in management practices and controls across the full lifecycle of an IT Service. This article was presented at the 2007 itSMF national conference and explores the concept of ‘cradle to grave’ Service Management and provide a compelling case as to why CIO’s and IT Management must consider this approach.

ITIL v3 - Extracting value from the service lifecycle

ITIL V3: Where is the value?

This whitepaper contains Lucid IT's considered opinion on the value of ITIL V3, following official review of the books, and in-depth analysis.

ITIL V3 Breakfast Briefing

This presentation introduces the 5 phases of the Service Lifecycle, the content of each phase, and the impacts and challenges.

SLM: How SLAs should work

This presentation explains what SLM needs to work, service measures and KPIs. By Annamarie Boddy, Senior Consultant, Lucid IT

Whitepaper: Integrating Build and Run

This whitepaper describes how to integrate Build and Run to optimise IT Governance and Performance. By David Favelle, Principal Consultant

Using ITIL and PRINCE2 to establish IT Governance

This is the presentation made at the ISACA Annual Conference in Perth in October 2006. By Simon Dorst, Principal Consultant

Pragmatic Service Management

This is the presentation made at the ITSMF 2006 national conference, and the accompanying abstract. By Claire Bourke, Principal Consultant, Lucid IT

IT Governance though IT Service Management

This is the presentation made at the ITSMF 2006 national conference.  By David Favelle, Principal Consultant

Phoenix Syndrome

This is the presentation made at PMOZ, and the accompanying white paper.  By Deb Smith, Senior Consultant, Lucid IT 

PRINCE2 to you too!

This is the presentation made at PMOZ 2006.  By Harold Petersen, Principal Consultant, Lucid IT 

How to change Change

Paper about successfully applying the theory of ITIL's Change Management to a complex and dynamic environment - with real results! By Simon Dorst, Principal Consultant, Lucid IT

Anyone Home?

This article gives insight into how to implement "common Sense" into your IT department.  It appeared in the Winter 2006 ITSMF bulletin.

ITIL and the Seven Dwarves

ITIL is no "fairy story".  In this light-hearted tale, Harold Petersen explores some of the perceptions and myths around ITIL. 

ITIL Briefing Presentation

This is an example of the types of briefings we do for senior managers.  Please contact us if you have some executives who need an overview on ITIL benefits and implementation issues.