Improvement Programs / Framework Implementation
Lucid IT has completed many successful implementation projects with our clients and has developed a standard implementation framework that can be used for any implementation or service improvement program (see below). Our framework integrates all the dimensions of change into a cohesive structure that forms the core of your project plan. The framework also forms a clear basis for engaging with us as your implementation partner. Coupled with support from our consultants, our approach will ensure your project has every chance of success.
Lucid IT Implementation Framework
Possible improvement programs that may be undertaken using the framework include Problem Management, Financial Management of IT Services, Release Management, Vendor Management or IT and Business Alignment. Lucid IT can assist you in implementing such service delivery and support processes on operational, tactical and strategic levels.
Engaging Lucid IT for your improvement program implementation will deliver:
- a clear and quantified business case
- an improvement roadmap based on your current context, maturity and toolsets
- implemented processes with supporting documentation and reporting
- a toolset that matches your processes and organisational requirements
- an aligned organisation structure with clear roles and responsibilities
- governance and quality management structures
- a defined structure for delegation, authority and communication
Above all, your will see a change in culture towards a service and process focus, which will be evident by the behavioural changes in your team and the results they achieve for your business.
