Sourcing Management

Many organisations have looked at the potential benefits and pitfalls of outsourcing, be it off-shoring, single-sourcing or as is increasingly popular, multi-sourcing. 

Many, if not all, of Lucid IT’s clients have outsourced some components of their IT services to external suppliers.  The benefits of selectively outsourcing do not need to be restated here.  What does need emphasising is that for benefits to be realised and risks mitigated, you need good process and measurement.  Lucid IT has worked with both clients and vendors to put in place the required mechanisms to ensure a mutually beneficial relationship.

This being a specific context of IT Service Management, Lucid IT uses IT best practices and the AS8018/ISO20000 standard. 

In particular the ITIL Support and Delivery processes and the AS8018/ISO20000 Supplier Management processes are utilised as a basis for organising the relationship, processes and measurement.

We can assist both customers and suppliers to ensure that they meet the Service Management criteria of the other party by, for example, assessing the process maturity of the supplier or simply structuring Requests for Information or Requests for Tender in the common language of ITIL.