ITIL Service Lifecycle Assessment

Building an ITSM capability to match your business requires insight into all phases of the service management life cycle, the organisation’s readiness for change, and interfaces to Project Management and IT Governance disciplines.

Lucid’s IT Maturity Assessment Service – “LITMAS” is the right first step to implementing a lifecycle approach to IT Service provision and to gain an understanding of your service capability:

• Insight into the ITIL V3 service lifecycle phases and maturity of all constituent processes
• Optional inclusion of Program and Project Management approach, Organisation design, Cultural readiness, and/or Organisational functions
• Flexibility, enabling you to select the lifecycle phases and processes that are important to you
• High level overview, with modular focus on specific elements of concern
• Improvement program with high level action plan included

Lucid IT can also extend the scope of your assessment to include:

• ICT Governance Assessment (a health check based on AS8015)
• ICT Infrastructure Assessments (based on ITIL ICT Infrastructure management)
• ITSM Assessments (can be targeted for AS8018 pre-certification)
• Security Management Assessments (based on AS7799)
• Staff skills and training needs assessment
• Application Management (based on ITIL Application management)
• Customer Surveys
• Project Management Assessments

The results of a Lucid IT assessment are compiled into a thorough report containing observations and recommendations for each dimension of the assessment. Your current maturity level will be quantified to allow you to choose your target state and appropriate next steps.

Furthermore, part of the service is to understand your strategic objectives and to design a tailored approach to meet the improvement objectives for your organisation.

Our assessments are designed to lead to improvement projects rather than merely languish on the shelf.  Because the assessments are aligned with your objectives, the outcomes are able to significantly help in achieving your business goals.