ITIL V3 Services
ITIL Version 3 is a natural extension of the existing ITIL Version 2 framework driven by the recognition that the business and IT landscapes continue to change. To remain relevant, ITIL had to evolve, and V3 presents organisations with both challenges and opportunities. The key challenge is for organisations to protect their ITIL V2 investment and leverage ITIL V3 opportunities such as the:
- Broader framework,
- Concept of Service Lifecycle, and
- Revised education accreditation.
Using this approach, IT can evolve its IT Service Management capability into a vital business asset.
ITIL V3 Awareness and Understanding Sessions
A series of tailored ½ day or full day ITIL V3 awareness sessions that will provide the audience with an understanding of the expanded scope of ITIL V3 and the key concept of IT Service Lifecycle management. The sessions will be aligned to the needs of the various ITIL stakeholders.
ITIL V3 Alignment Services
This service provides pragmatic assistance to organisations wanting to leverage ITIL V3. The service consists of the following components:
- Assessment of your current, existing ITIL V2 processes and documentation
- Provision of clear and implement-able recommendations on how you can align each of your implemented processes with ITIL V3
- A workshop to provide you and your team with clear guidance on how to utilise ITIL V3, what improvements ITIL V3 has to offer, and how to continue on from where you are now.
ITIL V3 Visioning and Planning Workshop
This IT Management workshop will help you to develop a high level roadmap for your transition from ITIL V2 to ITIL V3. This workshop will provide you with a clear guidance on your IT Service Management vision and how to transition towards this.
This service can be combined with ITIL V3 Awareness and Understanding Sessions.
