Latest News

Lucid IT joins forces with UXC Group

Lucid IT has recently joined the UXC group of companies. This union with UXC provides a strategic platform from which Lucid will grow its consulting and education capabilities. Additionally, the IT solutions and service providers in UXC’s broad portfolio will be able to add significant value to their customers through our IT Service Management and Project Management capabilities. Lucid IT maintains its position as an independent trusted advisor through UXC’s proven approach to maintaining the independence of its many IT brands, some of whom openly compete in the marketplace.

“We have established a very large footprint in the IT Service Management market in recent years” said Hans Schiphof, Managing Director, “and we look forward to expanding further on this with the financial backing and established presence of the UXC Group. We are now ready to take on the next phase in our lifecycle and compete for larger IT Management transformation projects.”

David Favelle, Consulting Director, added “By harnessing and integrating IT management best practices we are leading the way in how IT consulting firms can engage with their customers. Customers embrace our approach because of the significant value we add to these best practices and the holistic way we co-create achievement of their improvement goals. Joining UXC will allow us to add value across the IT Service Lifecycle.  We expect this to accelerate our growth and contribute to the growth of our major partner, ALC Training”.

UXC highly values the Lucid IT Asia presence and will give its full support to Harold Petersen, Lucid IT Director, Asia, in his efforts to expand our consulting and education footprint in South East Asia..

Lucid IT will continue to trade under our own name and maintain the strong brand that our customers are so familiar with. We will continue to look after our customers and provide them with the independent advice they have grown to trust over the last six years.

We would also like to emphasise that our customers now have the choice to use Lucid IT in areas where we would previously not have been considered – the financial backing and the breadth of expertise across the UXC group will provide many new opportunities. At the same time, our company and our brand remain the same. Our customers can still enjoy the same “old” Lucid IT experience that they have grown accustomed to.

The Directors of Lucid IT would like to thank our customers, our partners and our colleagues for their trust in us and we look forward to continuing our exciting journey as a member of the UXC group of companies.

Additional news:

First in Australia!

Lucid IT is proud to announce that it has the first trainer in Australia,
accredited through EXIN, to run the ITIL Plan and Improve Practitioner course.
Work is currently underway within Lucid IT to develop another top-quality
training course.  Register your interest with us: info@lucidit.com.au

COBIT Course

This 3-day course provides a foundation level understanding of the COBIT Governance Framework for IT. It covers the need for an IT control framework and how this is addressed by COBIT, and leads to the official COBIT Foundation Exam organized under the umbrella of ISACA.

The elements of the COBIT Framework are explained using practical examples and real world scenarios. You will learn about IT governance issues that are affecting organizations globally and how COBIT addresses the need for sound IT governance practices with a globally accepted IT control and governance framework.

The course will step through the components of the COBIT Framework, both at a general conceptual level, and then with an “in depth” analysis of two specific Control Processes. Questions and exercises based on the experience of the instructor and students will help you learn how to apply COBIT in practice. Additional subjects are COBIT Online, COBIT and other best practice methodologies and an overview of Val IT.

ITIL Practitioner – Agree and Define

This 5-day course focuses on the implementation and management of the processes and functions involved in providing cost justifiable IT services that are aligned with the Customers needs. This course particularly focuses on Service Level Management and Financial Management. It is aimed at optimising the quality of services provided by IT organisations by responding to customer requirements in a cost justifiable manner.  A Lucid IT developed simulation is included in the course.

Course work is completed in one 5-day session during which participants will learn how to effectively implement, manage and optimise the Agree and Define processes in an organisation through interactive classroom training. Participants will be prepared to sit the associated EXIN certification examination.

ITIL Version 3

You may have heard about ITIL Version 3 – what is it and what does in mean for you?

Lucid IT is preparing a considered and practical response that makes sense once all the relevant information is at hand.  We will conduct information sessions in various formats, and support industry events, upon the release of ITIL3: what’s in it, but importantly, how does it affect your ITSM investment?  We will let you know via our website, by email, or by word of mouth.

Rest assured that Lucid IT will maintain its leading position with upgraded Consulting and Training services – we are working on it!

New courses: Applications Management and ICT Infrastructure Management

ITIL Applications Management and ICT Infrastructure Management are the latest IT Service Management educations offerings from Lucid IT. Both courses are accredited by ISEB.

Applications Management is a 3 day Foundations course combining theory and practice covering the full Applications lifecycle from the business-driven requirments phase until Applications retirement.

ICT Infrastructure Management is also a 3 day course leading to the Managers Certificate.  This course offers practical insight into how ICT Infrastructure Management integrates with ITIL Service Support, Service Delivery, project management and Applications Management.

Lucid IT launches office in Asia

We take this opportunity to bring you the news that Lucid IT is opening it’s first office outside Australia – in Singapore.  This recognizes our growing business in Asia, and Singapore will serve as a hub to also provide consulting and training services in Malaysia and Hong Kong.  Exciting times!

Lucid IT Launches the LITMAS Service

Lucid IT is pleased to announce the launch of a holistic IT process maturity assessment service named "LITMAS" (Lucid IT Maturity Assessment Service).  This encompasses the range of disciplines required for the effective and efficient management of IT.  The service uses a Capabliity Maturity Model approach for processes and also includes Cultural and Structural assessment so that process improvement initiatives can address organisational issues.